Refunds, Returns, and Other Policies

Return & Exchange Policy

Your satisfaction is 100% guaranteed! If you’re not satisfied with your purchase, you may return your item(s) within 31 days. We will issue a refund to the card used for purchase once we’ve received your return. Please contact I5ToGo@impression5.org with any questions.

 

How to Return an Item

  1. Wrap the package securely. Use the original packing material, if possible. Unless items arrived damaged, all items must be in original condition and packaging to be refunded.
  2. Please fill out the form below to notify us of your intent to return your order. This helps us confirm your order when we receive it in the mail and document your reason for making a return.
  3. Mail the package to our address: 200 Museum Drive, Lansing, MI 48933. Please include the original packing slip or online order number with your return.
  4. Please note that the shipping charges are the responsibility of the person returning the item.
  5. Once we receive your return, we will send confirmation via email.
  6. Your return or exchange will be processed within 1 week after receipt of your package.
  7. We credit the card you used for the order as part of the refund process.

 

Damaged or Incorrect Items

If your item arrived with damages or defects, or if you received the wrong item, we want to make it right! Contact us at I5ToGo@impression5.org and we will be happy to walk you through the next steps of the return or exchange process.

 

Gift Cards

At this time, we do not offer gift cards that are compatible with our online store, but we hope to offer this option in the future! We currently offer gift cards that can be applied to purchases made in our brick and mortar store. These may be purchased here.

 

Return Form

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